Refund & Cancellation Policy

01Cancelling or Rescheduling

• You may cancel or reschedule free of charge up to 4 hours before your appointment. Just call +91 9119169110 or message us on WhatsApp.
• For bridal, party makeup and other long or multi-stylist bookings, please give us at least 48 hours notice — these block a full day and a dedicated team.
• A slot can normally be rescheduled once without any charge. Repeated last-minute changes may require a fresh advance.

A booking made on our website is a request. If we have not confirmed it yet, there is nothing to cancel — simply ignore it or tell us when we call.

02Late Arrivals & No-Shows

• Arriving late shortens the time available for your service. We will do as much as we can within the remaining slot, at the full price of the service booked.
• If the delay makes the service impossible, we will reschedule you to the next available slot.
• Repeated no-shows on advance-free bookings may mean we ask for an advance before confirming future appointments.

03Advance & Token Amounts

• For bridal packages and select long services we take an advance to block the date and the stylist.
• The advance is fully adjusted against your final bill.
• Cancel with the required notice and the advance is transferable to a new date within 60 days.
• Cancel without the required notice, or do not turn up, and the advance is treated as compensation for the blocked slot and is not refundable.

04Refunds on Services

Salon services are personal and performed by hand — once a service has been rendered, it cannot be returned. We therefore do not offer cash refunds on completed services.

What we do offer instead is far more useful: we fix it. See the redo policy below.

05Not Happy? Our Complimentary Redo

If you are not satisfied with a service, tell us within 7 days of your visit and we will correct it free of charge, with the same stylist or a senior one — your choice.

The redo applies when:

• the concern relates to the service we performed — for example an uneven cut, a patchy colour or a finish that does not match what was agreed;
• you have not had the same service redone elsewhere in the meantime;
• the hair or skin has not been chemically treated by someone else after our service;
• aftercare advice given by your stylist was followed.

It does not apply to a simple change of mind about a colour or style you approved, to results affected by an undisclosed condition or previous chemical treatment, or to normal fading and growth over time.

06Packages, Memberships & Vouchers

• Packages and memberships are non-refundable and non-transferable once purchased.
• Unused sessions must be used within the stated validity period; they cannot be extended or exchanged for cash.
• Gift vouchers are valid for the period printed on them, can be used against any service, and are not redeemable for cash. A lost voucher cannot be replaced.
• If we are unable to provide a service included in a package, we will offer an equivalent service or extend the validity.

07Retail Product Returns

• Sealed, unused products may be exchanged within 7 days of purchase, with the bill.
• For hygiene and safety reasons, opened or used cosmetics, hair care and skin care products cannot be returned or exchanged.
• A product that is damaged or defective at the time of purchase will be replaced — please bring it back with the bill.

08If We Have to Cancel

Occasionally we may need to cancel — a stylist falls ill, equipment fails, or something beyond our control happens. In that case we will inform you as early as we can and offer the earliest alternative slot. Any advance you have paid is either carried forward to the new date or refunded in full, whichever you prefer.

09Refund Method & Timeline

Where a refund is approved under this policy, it is processed to the original payment method — cash, UPI or card — within 5 to 7 working days. Bank or gateway processing time may add a few days beyond that.

10How to Raise a Concern

Speak to our front desk on your way out, or reach us within 7 days:

• Phone: +91 9119169110 / +91 9772140848
• Email: sammohaksalon@gmail.com
• In person: Pratap Nagar, Jaipur, Rajasthan · 9:30 AM – 9:00 PM · Open All Days

Please keep your bill handy — it helps us trace the service, the stylist and the products used.